How to choose a reliable cleaner? A guide for customers
Verification, reviews, insurance — what to look for when choosing a cleaner? A practical guide to avoid disappointment.
How to avoid disappointment when choosing a cleaner
Finding a good cleaner through classified ads is a lottery. No verification, no protection, no guarantee. Here's what to look for.
1. Identity verification
The first and most important point. Before letting someone into your home, make sure you know who you're dealing with. A good platform or agency verifies the identity and documents of every cleaner.
2. Reviews and ratings
Check reviews from previous customers. Look for:
- Specific comments (not just "great, recommend")
- History of regular bookings
- The cleaner's responses to negative reviews
3. Insurance
Accidents happen. A good cleaner should have liability insurance. On platforms like Kleenek, insurance is automatically included in every booking.
4. Transparent pricing
Make sure the price is agreed before the service. Avoid verbal agreements and "pay whatever" arrangements.
5. Trial booking
Treat the first booking as a test. Pay attention to punctuality, communication, cleaning quality and professionalism.
Why is a platform safer than a classified ad?
A platform that verifies cleaners and guarantees insurance eliminates the biggest risks and gives you confidence in the quality of service.